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careers at First Choice Drainage Solutions

Operations Assistant

We are looking for a driven operations assistant to support scheduling, logistics and daily operations across our fast-moving drainage projects.

Full job description

First Choice Drainage Solutions is a family owned business operating in the drainage and plumbing sector. This is an excellent opportunity to join a close-knit team at our office based in Matching Green, Harlow. The right candidate can expect to progress in their career as the company expands.

We are looking for a proactive, self-motivated individual interested in working within our fast-paced office environment.

Previous experience of working on CRM systems and with engineers or involvement in trade-based organisation would be highly desirable; a willingness to learn is crucial.

Key Responsibilities

Supporting the Operations Manager to include;

Screening and handling customer telephone calls, emails, enquiries and requests
Booking in and prioritising engineers workloads/diary’s
Liaising with engineers on a daily basis – giving instructions to them on next jobs, chasing up on completed job sheets, organising parking etc.
Raising and following up customer quotes
Producing invoices based on work complete by the engineers and sending them to customers
Assisting with administrative tasks as requested by the Operations Manager

Skills and Experience

Have good knowledge of excel
Excellent numerical, computer and administration skills with a high level of attention to detail
Proven ability to organise and prioritise a varied workload whilst maintaining deadlines is incredibly important
A strong focus on customer services
Pro-activity and the ability to work on your own initiative
Able to communicate professionally with all levels of people with strong interpersonal skills
Experience of working on CRM Systems would be beneficial but not essential

What We Offer

On the job training working closely with the Operations Manager
Career progression as the company expands
20 days Holiday a year + Bank Holidays
Pension scheme
Hours: Full time (08:00–17:00)
Salary: £22,500 to £24,000.00 /year depending on experience.

Benefits

Casual dress
Company pension
Free parking
On-site parking
Referral programme

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SPEAK TO OUR TEAM

01279 730 828

Ready to take the next step in your career? Contact us today to learn more about the role or apply directly below.